Saturday, January 20, 2007

[muse] Product and Project Management

Pierre and I were talking about interviewing questions -- What is Product Management? What is Project Management? What makes one successful in these fields? My thoughts:

1. Know your customers better than they know themselves
- No product or project exists without customers. Know who they are.
- Customers have goals. Know what success and failures mean to them.
- Customers have strengths, challenges, processes, constraints, preferences, history ... Learn them all.

2. Know your resources better than they know themselves
- No product or project exists without resources. Know who they are.
- Resources are scarce. Appreciate them.
- Resources have strengths, challenges, processes, constraints, preferences, history ... Learn what works for your team (and not just what works for you)

3. Transform all efforts of your resources, into all successes of your customers
- Know what are "needle movers" for your customers at all time.
- Make sure the efforts of your resources go into the "needle movers".
- Manage changes introduced by the "needle movers", to customer success.
- Tell your resources about the customer success.
- Shampoo. Rinse. Repeat.

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